Head of Operation Department

1. Educational Qualifications:

• Bachelor’s or Master’s degree in Banking & Finance, Business Administration, Accounting, Economics, or related fields.

2. Work Experience, Key Skills & Competencies:

• 6 years of experience in banking or financial services, with at least 5 years in a management role.

• Strong knowledge of commercial banking operations, including Deposit Operations, Payment & Settlement, Loan Administration, Trade Finance, Clearing, and Branch Operations.

• Proven experience in developing and implementing operational strategies, policies, procedures, and internal control frameworks.

• Strong leadership and people management skills with the ability to lead, motivate, coach, and develop high-performing teams.

• Experience in managing departmental budgets, resource allocation, operational planning, and Key Performance Indicators (KPIs).

• In-depth understanding of banking regulations, National Bank requirements, AML/CFT, KYC, operational risk management, and compliance standards.

• Strong analytical, problem-solving, and decision-making skills with the ability to identify operational risks and implement effective solutions.

• Experience in process improvement, operational excellence, and digital transformation initiatives to enhance efficiency and customer experience.

• Excellent communication, interpersonal, negotiation, and stakeholder management skills, with the ability to collaborate effectively across departments.

• Good command of English, both written and spoken. Proficiency in Chinese is an advantage.

Job Purpose

To ensure the smooth and efficient processing of all transactions, manage risk, and support the bank's services while actively driving the bank's revenue growth.

Job Responsibilities

1. Strategic Oversight:

• Develop and implement operational strategies, policies, and procedures that align with the Bank's strategic objectives.

• Lead the planning and execution of operational initiatives to improve efficiency, productivity, and service quality.

• Continuously review and enhance operational processes to support business growth and customer satisfaction.

2. Team Leadership:

• Lead, supervise, coach, and develop the Operations team to achieve departmental and organizational objectives.

• Foster a high-performance culture through effective performance management, staff development, and succession planning.

• Promote teamwork, accountability, and continuous improvement within the department.

3. Operations Management:

• Oversee the day-to-day operations of the Bank, ensuring efficient and accurate processing of banking transactions.

• Ensure operational activities are performed in accordance with established policies, procedures, and service standards.

• Monitor operational performance and implement corrective actions to improve efficiency and service delivery.

4. Performance Management:

• Establish departmental objectives, Key Performance Indicators (KPIs), and service level standards.

• Analyze operational data, prepare management reports, and provide recommendations for performance improvement.

• Monitor productivity and ensure operational targets are achieved.

5. Budgeting & Resource Management:

• Prepare and manage the department's annual budget and operational expenses.

• Optimize the utilization of human, financial, and technological resources.

• Identify cost-saving opportunities while maintaining operational effectiveness and service quality.

6. Compliance & Risk Management:

• Ensure all operational activities comply with the Bank's policies, regulatory requirements, and industry standards.

• Strengthen internal controls and operational risk management practices.

• Oversee AML/CFT, KYC, fraud prevention, and operational risk controls within the Operations Department.

• Coordinate internal and external audits and ensure timely resolution of audit findings.

7. Customer Service & Operational Excellence:

• Ensure operational processes deliver excellent customer service and support a positive customer experience.

• Resolve operational issues and customer escalations in a timely and effective manner.

• Drive continuous process improvement initiatives to enhance operational efficiency and service quality.

8. Technology & Process Improvement:

• Collaborate with the IT and Digital Banking teams to improve operational systems and automate business processes.

• Support the implementation of new banking systems, products, and digital initiatives.

• Recommend technology solutions that improve operational efficiency and reduce operational risk.

9. Cross-Departmental Collaboration:

• Work closely with Business Development, Credit, Finance, Risk Management, Compliance, Internal Audit, IT, and Digital Banking Departments to support business objectives.

• Provide operational support for new products, services, and strategic initiatives.

• Ensure effective communication and coordination across departments.

10. Reporting & Stakeholder Management:

• Prepare operational reports and present departmental performance to Senior Management and the Executive Committee.

• Maintain effective relationships with regulators, auditors, vendors, and other external stakeholders.

• Support regulatory reporting and operational governance requirements.

How to Apply

Interested candidates, please don’t hesitate to submit your CV via the below address:

Contact: 023 989 736 (Mon- Fri)

Email: hr@peakwealthbank.com

Telegram:  https://t.me/Pwb_KEVIN

Only shortlisted candidates will be contacted.